Return & Refunds

Return & Refund Policy for theUAEtrends.com

At theUAEtrends.com, customer satisfaction is our top priority. We want you to love the products you purchase from us, but if for any reason you are not completely satisfied, we are here to assist you with a straightforward return and refund process. Please read our return and refund policy carefully to understand the conditions and procedures.

1. Return Policy

We accept returns under the following conditions:

  • Eligibility for Returns:

    • Returns are accepted within 14 days of receiving your order.
    • The item must be in new, unused, and resellable condition, including all original packaging, labels, and accessories.
    • Certain items, such as personal care products, health and beauty items, intimate accessories, and perishable goods, are non-returnable for hygiene and safety reasons.
    • Custom or personalized products are also not eligible for return.

  • How to Initiate a Return:

    • To initiate a return, please contact our customer service team at theuaetrends2@gmail.com or call us at +92 321 4921861.
    • Provide your order number, item(s) you wish to return, and a brief explanation of the reason for the return.

  • Return Shipping Costs:

    • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
    • We recommend using a trackable shipping service for returns to ensure your return is received by us.

2. Refund Policy

Once your return is processed and approved, we will issue a refund in the following manner:

  • Refund Method:
    • Refunds will be issued to the original method of payment used for the purchase (credit/debit card, PayPal, etc.).
    • Please allow 5-7 business days for the refund to be processed and reflected in your account, depending on your payment method and bank processing times.
  • Partial Refunds:
    • If the returned item is not in its original condition, is damaged, or has missing parts, we reserve the right to offer a partial refund.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at theuaetrends2@gmail.com or +92 321 4921861. We will arrange for a replacement or full refund depending on your preference. Kindly provide the following details for us to assist you promptly:

  • Order number
  • Photos of the damaged or defective item
  • A brief description of the issue

4. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product as per the return policy and place a new order for the item of your choice.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Personalized or customized items
  • Health and beauty products
  • Intimate apparel or accessories
  • Perishable items (such as food or consumables)

6. Order Cancellations

If you wish to cancel your order, please contact us immediately at theuaetrends2@gmail.com or +92 321 4921861. If the order has already been processed or shipped, we may not be able to cancel it. In such cases, please follow the return procedure once you receive the item.

7. Contact Us

For any questions or concerns regarding returns or refunds, please contact us at:

Thank you for shopping at theUAEtrends.com! We appreciate your trust in our store, and we are committed to making your shopping experience as smooth and enjoyable as possible.